Emergency assistance involves a call-back to the Member to establish the nature of the trigger such as being stranded
in an unfamiliar location requiring directions, burglary, unexpected medical emergency, etc. Once the request is confirmed
telephonically or via SMS, the relevant assistance is arranged and the standard operating procedure in terms of regular
follow-ups are undertaken until the case is closed. Assistance includes message relay and conference calls with the
relevant service provider such as the flying squad, towing contractor or relatives. Members are able to utilise this
service via telephonic assistance, mobile app or ussd, where applicable.
The following options will be made available to member when using the service:
1. Medical Emergency
2. Medical Advice
3. Please Call Me
4. SAPS Flying Squad
5. Fire Brigade
How to utilise the service:
Step 1: Simply use the emergency assist line, or mobile app, or dial the USSD short code *120*2416#
Step 2: Members will select the option which they require assistance with.
Step 3: Call Centre Agent will contact the member to assist them with their emergency.
Terms and Conditions Apply.
Panic Button is a facility available for the exclusive use of the member. The member acknowledges that they
are bound by the following terms and conditions.
• The Member acknowledges that this Service is only valid within the Republic of South Africa.
• The member acknowledges and accepts that availability, quality and coverage of the Service may be limited from time to time
• A member whose subscription is not fully paid or is in arrears shall not be entitled to make use of these facilities nor is
there any obligation on any of it nominated Supplier to provide its service to such member.
• On the basis of information supplied we assess the nature of the emergency in order to determine the appropriate response.
• In the event that we should fail to, or be unable to determine the true nature of the assistance for any reason, but nevertheless
responds, the member shall be liable for any unnecessary expenditure thereby incurred.
• In certain instances relating to criminal activity including theft, burglary, hijacking, kidnapping or violent crimes, we reserves
the right to utilise Public Emergency Service, to attend to the emergency as it determines appropriate.
• The member irrevocably indemnifies us, our Successors, Suppliers and Assigns for any loss or damage that it may incur, including serious
or fatal injury, from the use of the Panic Button facility. The member undertakes irrevocably to give effect to this indemnity when signing up
for the service.
• Nothing herein contained shall restrict the member from independently utilizing another means of Emergency Services as an available option.
• We will not take any responsibility regarding the delay of the Government Service Provider.